Shipping & Returns

✧ Local tracked shipping is at a flat rate of $5. We offer free delivery for single/accumulated purchases of $100 or more. 

✧ Courier is scheduled every fortnight -  refer to our Schedule for the next Courier Date.

✧ We will be consolidating all claims made across our platforms (Instagram and website), and ship everything out on the next courier date once we receive a close box request from you. 

RETURNS

✧ All claims and purchases made are final. No exchanges, refunds and/or returns are accepted. We try our best to accurately showcase every crystal through our live sales, photos and videos. For more details, please refer to our Disclaimer.

✧ We are located at Ark @ Gambas, #07-13, S757087. You can refer to ‘Directions’ under our highlights on Instagram if you need further information or assistance getting here. 

✧ It is important to note that there are specific dates for self-collection. Kindly bear in mind that our office is not a commercial store, hence there are allocated self-collection dates to adhere to. Please refer to our Schedule for self-collection dates.

✧ It is important to inform us via Instagram DM if you are coming down for self-collection at least 3 working days prior collection date. This allows us to have sufficient time to prepare and pack your items properly. 

✧ We offer open box program which allows customers to safekeep their items with us temporarily, if they prefer to  accumulate purchases until they reach $100 or more to enjoy free shipping.

✧ Kindly select 'Open Box' prior check out if you wish to accumulate your purchases. Boxes can be opened for a maximum of 2 months.

✧ You may share your box with up to 2 other friends. Please inform us the address to send to.

✧ We will automatically close and deliver boxes of value $100 and/or above, after the 2 month mark. 

✧ For boxes less than $100, we will send close box reminders which includes $5 shipping fee. Failure of payment upon third reminder would result in the release of all paid items. 

✧ Kindly select 'Close Box' option before checking out if you wish to have your items delivered to you on our next courier date (refer to Schedule for the next courier date).

✧ You can also request to close box by dropping us a message.